faqs

  1. How long does it take before my wedding day do I need to place an order for the gown and bridesmaid dresses?Generally speaking, you will need to place an order with minimum time frame of 3-4 Months (depending on seasons) before your wedding day. Immediate/rush are also available for an additional cost. As for bridesmaid dresses, orders will need to be placed at least 2 months before the wedding day. (Bridesmaid dresses rush orders are also available)
  2. What is the duration of an appointment with CINDYALAN’S advisor?The appointments with our experienced advisor usually last for 1-2 hours.
  3. Are CINDYALAN’S gowns available for purchase or rental? CINDYALAN’S gowns are available for both purchase and rental, tailored made services is also available. We welcome your special requests on dress customization based on references that you provide, along with your requested materials.
  4. What is CINDYALAN’S opening hours?We are closed every Sunday. Our opening hours from Monday-Saturday is 12:00pm – 8:00pm.
  5. Is an appointment needed for gown trial at CINDYALAN?Yes, CINDYALAN’S services are by appointment only. Contact us by phone: +852 2381 9981 or by email: info@cindyalan.net to make an appointment with us.
  1. How long does it take before my wedding day do I need to place an order for the gown and bridesmaid dresses?Generally speaking, you will need to place an order with minimum time frame of 3-4 Months (depending on seasons) before your wedding day. Immediate/rush are also available for an additional cost. As for bridesmaid dresses, orders will need to be placed at least 2 months before the wedding day. (Bridesmaid dresses rush orders are also available)
  2. What other services does CINDYALAN provide?CINDYALAN also provides: costumes, work attires, suits/tuxedo, stage & concert outfits, and flower girls/boys outfit.
  3. What is the duration for the fitting process?Before/Within around 14 days.
  4. Do I need to place a deposit when a dress is available for pick up?Yes, for payment method CINDYALAN only accepts EPS or CASH.
  5. What happens when the dress is returned damaged?Unfortunately, you will be charged for the full price of the dress.
  6. What does rental dresses include?Mother of the bride dresses – one shawl
    Wedding gowns – one veil.
    Evening gowns – one set of accessories (Earrings & Necklace)